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客戶服務經理(EA) - 客戶服務工作招聘請人

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助理客戶服務經理(EA)

In charge of customer hotline for general inquiries and complaints; Follow up customers requests by emails; Work closely with shop operation staff to ensure smooth operation; Assist operation and ad hoc tasks of the sales department

2019-09-20

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中心主管/助理客戶服務經理(EA)

Oversee activities at Customer Service Team. Motivate members to raise service standards. Prepare reports and recommendations. Liaised with product/marketing team to produce pre-&post-campaign analysis. Provide training to CSR/CS officers. Review workflow and recommends for enhancement or automation

2019-09-06

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中心主管/助理客戶服務經理(EA)

Oversee activities at Customer Service Team. Motivate members to raise service standards. Prepare reports and recommendations. Liaised with product/marketing team to produce pre-&post-campaign analysis. Provide training to CSR/CS officers. Review workflow and recommends for enhancement or automation

2019-08-24

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客戶服務經理(EA)

Handle inquiries through inbound calls and emails from commercial clients

2019-03-19

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金融科技客戶服務經理(EA)

Set up FAQ / ticket systempages; repare CS operation manual; Content creation and management of sales materials; Manage and monitor a wide variety of social media

2018-10-27

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金融科技客戶服務經理(EA)

Set up FAQ / ticket systempages; repare CS operation manual; Content creation and management of sales materials; Manage and monitor a wide variety of social media

2018-09-19

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客戶服務經理(EA)

負責管理服務專櫃的日常運作, 維持優質的服務水準, 並解決相關查詢與投訴

2017-08-25

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客戶服務經理(EA)

負責管理解答客戶問題,為客戶提供專業的跟進服務

2017-08-23

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客戶服務經理(EA)

Develop the company’s service policies, standard and procedure; handle daily complaints, suggestions and compliments

2017-04-20

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客戶服務經理(EA)

處理電子郵件或來電查詢; 提供售後服務給客戶

2016-10-28

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客戶服務經理(EA)

處理電子郵件或來電查詢; 提供售後服務給客戶

2016-09-29

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客戶服務經理(EA)

處理電子郵件或來電查詢; 提供售後服務給客戶

2016-09-27

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客戶服務經理(EA)

處理電子郵件或來電查詢; 提供售後服務給客戶

2016-09-20

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助理客戶服務經理(EA)

Oversee daily activities at the Customer Service Team; manage and motivate a team of staff members from different units to raise our service standards and enhance customer experience; ensure smooth operation of service centers

2016-08-10

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客戶服務經理(EA)

維繫客人與公司的良好關係,致力提供優質服務

2016-07-08

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助理客戶服務經理(EA)

Oversee daily activities at the Customer Service Team; manage and motivate a team of staff members from different units to raise our service standards and enhance customer experience; ensure smooth operation of service centers to meet higher expectations of customers

2016-06-16

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銀行客戶服務經理(EA)

Hotline CS in banking call center (no need to sell product)

2015-08-21

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高級/客戶服務經理(EA)

Maintain and support clients in the field of online FX brokers or finance institutions; Provide customer service support; Coordinate with the Company’s global sales and support teams; Handle client’s enquiries through all channels, ranging from business guidance to technical issues

2015-07-31

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高級/客戶服務經理(EA)

Maintain and support clients in the field of online FX brokers or finance institutions; Provide customer service support; Coordinate with the Company’s global sales and support teams; Handle client’s enquiries through all channels, ranging from business guidance to technical issues

2015-07-14

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客戶服務經理(EA)

Responsible for overall Customer Service team performance and close & effective engagement with high developing retail global key accounts.

2015-07-14

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客戶服務經理(EA)

管理及帶領團隊宣傳公司產品及服務,確保運作順利,主動尋找新客戶提高客戶服務質素,收集客戶意見反饋,準備客戶服務報告和作出意見

2015-07-07

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客戶服務經理(EA)

Supervision of APCS; Identifies coaching and training opportunities for Customer Service team; Assists in establishing processes, procedures and policies by continually identifying and implementing process improvements that increase productivity, accuracy and eliminate redundancy

2015-06-02

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客戶服務經理(EA)

建立客戶服務關係

2015-06-02

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客戶服務經理(EA)

Supervision of APCS; Identifies coaching and training opportunities for Customer Service team; Provides performances feedback, develops process improvements to increase overall productivity; Ensures day-to-day application of policies, procedures and performance standards

2015-05-20

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客戶服務經理(EA)

Responsible for overall Customer Service team performance and close & effective engagement with high developing retail global key accounts.

2015-05-18

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客戶服務經理(EA)

Develop and maintain an up to date account service plan, Establish an effective working relationship with the Account Management team, Coordinate with both customers and internal working parties to secure commitment on resources and activities plan

2015-05-12

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客戶服務經理(EA)

Able to handle customers enquiries, complaints and service promotion

2015-04-15

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客戶服務經理(EA)

一般客戶服務經理工作

2015-02-13

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